TheFoodCompany (TFC) Buyer & Customer Policy

Welcome to TheFoodCompany (TFC) — your trusted platform for pre-ordering delicious, home-cooked meals from passionate local chefs.

At TFC, we are committed to delivering a seamless, enjoyable, and trustworthy experience for all Buyers, Customers, Sellers, and Local Chefs. This policy outlines the expectations and responsibilities for Buyers and/or Customers who use our platform to explore, order, and enjoy food prepared by our partner chefs.

By placing an order through our platform, you agree to the following terms:

1. Account Registration & Information Accuracy

1.1 To fully access our services, Buyers/Customers must create an account on our platform.

1.2 During registration, you agree to provide accurate, complete, and current information, including your name, contact details, and delivery address.

1.3 You are responsible for maintaining the confidentiality of your account credentials and all activities conducted under your account.

2. Browsing & Placing Orders

2.1 Explore a curated selection of locally made dishes from talented local chefs. Carefully review item descriptions and images before ordering.

2.2 Provide accurate information when placing orders, including delivery details, dietary preferences, and any special instructions. Orders must be placed within the specified timeframes to ensure timely preparation and delivery.

3. Ordering Process

3.1 Orders are placed through our website at www.thefoodcompany.sg.

3.2 Before confirming an order, please review all order details thoroughly.

3.3 All orders are fulfilled directly by TFC and our partnered Sellers/Chefs.

4. Pre-Orders & Delivery

4.1 TFC offers the convenience of pre-ordering meals in advance to help with planning and scheduling.

4.2 Customers can choose their preferred delivery day at checkout. We partner with trusted delivery services to ensure timely and secure delivery.

4.3 Delivery options include:

• Seller/Chef Delivery

• Customer Self-Pickup

• Third-Party Delivery

5. Order Changes & Cancellations

5.1 Due to the nature of our pre-order system, changes or cancellations are not permitted once an order is confirmed.

5.2 Payment is required at the time of order. Please verify all order details and confirm payment before submitting.

5.3 For returns or refunds, contact us via WhatsApp at +65 8044 4271.

6. Feedback & Communication

6.1 We appreciate your feedback and encourage you to share your experience after receiving your order.

6.2 Constructive feedback helps us improve and supports our local chefs in delivering exceptional service.

6.3 For order-related issues, please communicate directly with the Seller/Chef for prompt resolution.

7. Food Quality & Safety

7.1 TFC upholds the highest standards of hygiene and food safety. All meals on our platform comply with local health regulations.

7.2 We guarantee freshness and quality. If you’re dissatisfied, contact our Customer Support Team for assistance.

8. Delivery & Logistics

8.1 Delivery times may vary due to location, order volume, or traffic. Our partners strive to deliver on time.

8.2 Orders can only be modified or canceled within the allowed timeframe prior to delivery (refer to our cancellation policy).

8.3 Delivery Options:

• Self-Collection: Pick up your order personally for added convenience.

• Third-Party Delivery: Reliable external delivery partners.

• Seller/Chef Delivery: Direct delivery by the chef to your doorstep.

9. Payments

9.1 Available payment methods at checkout:

• PayNow (for secure, direct transfers from your bank)

9.2 After payment, you must promptly send proof of payment to the Seller/Chef to ensure smooth order processing.

9.3 Always review and verify your order details with the Seller/Chef before completing the payment. This helps prevent errors and ensures your preferences are met.

9.4 Confirm that TFC has accepted your order before proceeding with payment to avoid disputes and ensure a smooth transaction.

10. Respectful Conduct

10.1 Any form of abusive, disrespectful, or inappropriate behavior toward TFC agents or partners will result in account suspension or termination.

11. Disputes & Support

11.1 In case of any issues such as missing items or quality concerns, refunds or replacements may be provided where appropriate.

11.2 Contact our Customer Support Team at info@thefoodcompany.sg for assistance.

11.3 TFC serves as a neutral platform and is not liable for disputes between Buyers, Sellers, Chefs, or delivery partners. However, we will support resolution efforts when possible.

12. Policy Updates

12.1 TFC reserves the right to amend this policy at any time without prior notice. Continued use of our services implies acceptance of the updated terms.

12.2 By ordering on our platform, you agree to abide by these policies and support our mission of promoting locally made food.

12.3 For any questions, reach out to our Support Team. We’re here to make your experience with TFC exceptional!

Thank You!

We’re more than a food delivery platform — we’re a community connecting people through the joy of homemade meals. Thank you for supporting local chefs and for being part of TheFoodCompany (TFC) family.

Let’s savor the taste of home, together. 🏡🍲