Welcome to TheFoodCompany (TFC)!

We’re delighted to offer you a platform where you can pre-order delicious home-cooked food from our esteemed Home Chef.

At TheFoodCompany (TFC), we are committed to providing our Buyers and/or Customers and/or Sellers and/or Home chefs with a seamless and enjoyable experience when ordering homemade food from our platform. Our Buyers and/or Customers Policy outlines the guidelines and expectations for Buyers and/or Customers who use our website to browse, order, and enjoy the culinary creations of our Seller and/or Home Chef.

By placing an order on our platform, you agree to adhere to the following policy:

1. Account Creation and Information Accuracy

1.1 To access our full range of features and services, the Buyer and/or Customer must create an account.

1.2 During registration, the Buyer and/or Customer agrees to provide accurate, current, and complete information, including name, contact details, and delivery address.

1.3 Buyer and/or Customer are responsible for maintaining the confidentiality of their account credentials. Any activities conducted under a Buyer and/or Customer account are their sole responsibility.

2. Ordering Process

2.1 Buyer and/or Customer are encouraged to explore our curated selection of homemade food items offered by our talented Seller and/or Home Chef. Take your time to browse through the listings, read detailed descriptions, and view high-quality images to make informed decisions.

2.2 When placing an order, the Buyer and/or Customer must provide accurate and up-to-date information, including delivery address, contact details, and any special instructions or dietary preferences. Orders should be placed within the specified deadlines to ensure timely delivery.

3. Placing Orders

3.1 Orders can be conveniently placed through our website www.thefoodcompany.sg

3.2 Before submission, the Buyer and/or Customer are requested to carefully review order details, including items, quantities, delivery address, and contact information.

3.3 Orders are placed directly with the Seller and/or Home Chef, who will fulfil and deliver the selected items.

4. Pre-Orders and Delivery

4.1 Buyer and/or Customer have the option to pre-order homemade food items in advance, allowing for better planning and scheduling. Pre-orders should be placed within the designated timeframe specified by the Seller and/or Home Chef.

4.2 Buyer and/or Customer can choose their preferred delivery day during the ordering process. We partner with trusted delivery services to ensure that homemade food items are delivered to Buyer’s and/or Customer’s doorsteps safely and on time.

4.3 Buyer and/or Customer can choose delivery methods “Seller and/or Home Chef  Delivery”, “Buyer and/or Customer Self Pick-up” and “Third-Party Delivery”.

5. Order Changes and Cancellations

5.1 Once an order is confirmed, changes or cancellations cannot be accommodated due to the unique nature of our pre-order system.

5.2 Payment is required at the time of placing the order. We encourage the Buyer and/or Customer to verify order details and confirm payment before finalising the order.

5.3 Buyers and/or Customers can easily request returns and refunds using our convenient live chat and support ticket features. These communication channels are designed to facilitate direct interaction with sellers and/or home chefs, ensuring that any inquiries or issues can be promptly addressed and resolved to the satisfaction of all parties involved. Whether it’s a question about a product or a request for a refund, our platform is committed to providing efficient and effective customer support to enhance your shopping experience.

6. Feedback and Communication

6.1 We value Buyer and/or Customer feedback and encourage Buyers and/or Customers to share their thoughts and experiences after receiving their orders.

6.2 Constructive feedback helps us improve our services and supports our Seller and/or Home Chef in delivering exceptional culinary creations.

6.3 Buyer and/or Customer should directly communicate with the Seller and/or Home Chef. If there are any issues or concerns regarding their orders promptly. Our Seller and/or Home Chef will strive to address Buyer and/or Customer inquiries and resolve any issues in a timely and satisfactory manner.

7. Quality Assurance

7.1 TheFoodCompany (TFC) is committed to upholding the highest standards of food safety and hygiene. Buyers and/or Customers can trust that all homemade food items listed on our platform comply with local health regulations and undergo stringent quality checks.

7.2 We guarantee the freshness and quality of our homemade food items. If Buyers and/or Customers are unsatisfied with the quality of their orders, they may contact our Customer Support Team for assistance.

8. Logistics and Delivery

8.1 While TheFoodCompany (TFC) facilitates integration with Delyva Delivery Service for order pickups, we are not responsible for any issues or disputes during the logistics process.

8.2 Delivery times may vary based on factors such as location, order volume, and traffic conditions. Our delivery partners make every effort to deliver orders within the estimated timeframe.

8.3 Orders may be cancelled or modified within a specified timeframe before the scheduled delivery time. Refer to our cancellation policy for details.

8.4 During checkout, Buyer and/or Customer are presented with three convenient options for order delivery: 

8.4.1 Self Collection – Self Collection offers the flexibility for Buyers and/or Customers to pick up their orders personally, ensuring convenience and minimising delivery costs. 

8.4.2 Third-party delivery – Third-party delivery services provide a hassle-free option for Buyers and/or Customers who prefer their orders to be delivered by trusted external partners.

8.4.3 Seller and/or Home Chef Delivery – Seller and/or Home Chef Delivery offers a direct delivery service provided by the Seller and/or Home Chef, ensuring prompt and efficient delivery straight to the Buyer and/or Customer’s doorstep.

8.5 With these varied options, Buyers and/or Customers can select the most suitable delivery method that aligns with their preferences and needs.

9. Payment Method

9.1 At checkout, Buyer and/or Customer have the convenience of selecting between two payment options:

9.1.1 Paynow – Paynow allows for swift and secure transactions directly from their preferred bank accounts

9.1.2 Cash Upon Collection – Cash Upon Collection provides the flexibility to settle the payment in person when picking up the order. For Cash Upon Delivery, the Buyer and/or Customer are required to communicate directly with the Seller and/or Home Chef. TheFoodCompany (TFC) bears no responsibility or liability for any payment issues or disputes that may arise.

9.2 Regardless of the chosen method, the Buyer and/or Customers must be assured that upon completing the transaction, they will promptly send proof of payment to the Seller and/or Home Chef to ensure transparency and facilitate seamless transactions between the Buyer and/or Customer and/or Seller and/or Home Chef.

9.3 Before finalizing the payment, the Buyer and/or Customer are encouraged to carefully review the details of their orders. Buyer and/or Customer needs to verify these details directly with the Seller and/or Home Chef to ensure accuracy and satisfaction. This verification step guarantees that the orders align with the Buyer and/or Customer preferences and any specific requirements they may have. By confirming the order details with the Seller and/or Home Chef before proceeding with the payment, the Buyer and/or Customer can enjoy a seamless and personalised experience, enhancing their overall satisfaction with their purchase.

9.4 Additionally, the Buyer and/or Customer should confirm with the Seller and/or Home Chef that they accept the orders before proceeding with the payment. By taking these steps, the Buyer and/or Customer can prevent any potential disputes and ensure a smooth and satisfactory transaction process for the parties involved.

10. Respect and Consideration

10.1 We expect all Buyers and/or Customers to treat our Seller and/or Home Chef and fellow Buyer and/or Customer with respect and consideration. Any abusive or inappropriate behaviour towards Seller and/or Home Chef or staff will not be tolerated and may result in account suspension or termination.

11. Disputes and Concerns

11.1 In the event of order discrepancies, quality issues, or other valid reasons, refunds or replacements may be offered.

11.2 Buyer and/or Customer may contact our Customer Support Team at info@thefoodcompany.sg for any disputes or concerns related to orders. Please note that TheFoodCompany (TFC) acts as an intermediary in dispute resolution and is not responsible or liable for disputes between Buyer and/or Customer and/or Seller and/or Home Chef and Logistic Partners.

11.3 We hope these policy provide clarity and transparency regarding our pre-ordering process. At TheFoodCompany (TFC), we strive to provide excellent customer service and ensure your satisfaction with every order. 

12. Amendments and Updates

12.1 TheFoodCompany (TFC) reserves the right to amend or update the Buyer and/or Customer Policy at any time without prior notice. Buyer and/or Customer will be notified of any changes to the policy, and continued use of our platform constitutes acceptance of the revised policy.

12.2 By ordering homemade food items from TheFoodCompany (TFC), you acknowledge and agree to abide by the terms and conditions outlined in this Buyer and/or Customer Policy. We thank you for supporting our Seller and/or Home Chef and joining us in our mission to promote homemade goodness.

12.3 If you have any questions or concerns regarding this policy, please do not hesitate to contact our Customer Support Team for assistance. We’re here to ensure that your experience with TheFoodCompany (TFC) is nothing short of delightful!

Thank you for considering TheFoodCompany (TFC) as your platform for showcasing your culinary talents. We look forward to welcoming you as one of our esteemed home chefs!

At TheFoodCompany (TFC), we’re not just delivering meals; we’re delivering moments of joy, comfort, and connection through the power of home-cooked food. 

Together, let’s savour the flavours of home-cook goodness and create unforgettable dining experiences for all! 🏡🍲