At TheFoodCompany Pte Ltd (TFC), we are dedicated to ensuring a seamless and delightful experience as we bring the authentic taste of Singapore to your doorstep through our Pre-order Homebase food ordering system. Please take a moment to review our Delivery Policy for a smooth and satisfying culinary journey.

A- For Buyer and/or Customer

A1. Delivery Address Accuracy:

A1.1 Buyer and/or Customer are responsible for providing accurate and up-to-date delivery addresses during the registration process.

A1.2 Any errors or inaccuracies in the delivery address may result in delays or unsuccessful deliveries.

A2. Pre-Order Timing:

A2.1 Buyer and/or Customer are advised to place their orders well in advance, considering the lead time required by Seller and/or Home Chef to prepare and fulfil pre-orders.

A2.2 Delivery dates and times for pre-orders will be communicated to the Buyer and/or Customer during the ordering process.

A3. Delivery Instructions:

A3.1 Buyer and/or Customer have the option to provide specific delivery instructions or preferences during the registration process, such as gate codes, building access information, or preferred delivery times for pre-orders.

A3.2 Seller and/or Home Chef will make every effort to accommodate these instructions, but please note that they are subject to the Seller and/or Home Chef’s discretion and availability.

A4. Delivery Charges:

A4.1 Delivery charges, if applicable, will be communicated to the Buyer and/or Customer during the registration process and before confirming their pre-orders.

A4.2 Buyer and/or Customer agree to pay any applicable delivery charges associated with their pre-orders.

A5. Delivery Timeframes:

A5.1 While Seller and/or Home Chef strives to deliver pre-orders within the estimated timeframe, delivery times may vary depending on factors such as order volume and vendor availability.

A5.2 Buyer and/or Customer will receive an estimated delivery time frame upon placing their pre-orders.

A6. Allergies and Dietary Restrictions:

A6.1 It is essential to notify the Seller and/or Home Chef of any allergies or dietary restrictions at the time of placing your pre-order.

A6.2 While we take every precaution to accommodate special dietary needs, we cannot guarantee the absence of allergens due to the home-cooked nature of food.

A7. Quality Assurance:

A7.1 We take great pride in the quality and freshness of our home-cooked food. If you encounter any issues with your order, please contact the Seller and/or Home Chef immediately, and they will strive to resolve the issue promptly.

A8. Recipient Availability:

A8.1 Please ensure that someone is available to receive the delivery at the specified address during the chosen time slot.

A8.2 If no one is available to receive the delivery, we will attempt to contact you to arrange an alternative delivery time. Additional fees may apply for re-delivery attempts.

A9. Delivery Process:

A9.1 Our partner or delivery team will ensure that your pre-ordered food is delivered fresh and on time.

A9.2 You will receive an update on our website when your order is out for delivery, allowing you to track the status of your delivery.

B- For Seller and/or Home Chef :

B1) Delivery Schedule:

B1.1 You have the flexibility to set your delivery schedule based on your availability and capacity.

B1.2 Please specify your available delivery days and time slots when creating your Seller and/or Home Chef profile on our platform.

B2. Order Acceptance and Confirmation:

B2.1 You will receive notifications of incoming pre-orders through our platform.

B2.2 It is your responsibility to accept or reject pre-orders based on your capacity and availability.

B2.3 Upon accepting an order, you will receive a confirmation containing details of the order, delivery address, and scheduled delivery time.

B3. Pre-Order Preparation:

B3.1 Seller and/or Home Chef are responsible for preparing pre-orders in advance, ensuring that they are ready for delivery on the specified date and time communicated to Buyer and/or Customer and the logistics team after the ordering process.

B4. Preparation and Packaging:

B4.1 Ensure that all food items are prepared fresh and in compliance with food safety standards.

B4.2 Properly package the food to maintain freshness and prevent spillage during transit.

B5. Delivery Fulfilment:

B5.1 Seller and/or Home Chef are responsible for coordinating the delivery of pre-orders with their chosen delivery partners or arranging for Buyer and/or Customer pickup, as specified during the registration process.

B5.2 Any delays or issues with delivery fulfilment should be communicated to the Buyer and/or Customer promptly.

B6. Quality Assurance:

B6.1 Maintain the quality and freshness of your home-cooked food throughout the delivery process.

B6.2 Address any Buyer and/or Customer concerns or issues regarding the quality of the food promptly and professionally.

B7. Buyer and/or Customer Interaction:

B7.1 Maintain professionalism and courtesy when interacting with Buyers and/or Customers during the delivery process.

B7.2 Be responsive to Buyer and/or Customer inquiries or requests related to their orders.

B8. Feedback and Improvement:

B8.1 Welcome feedback from Buyers and/or Customers to continuously improve your services.

B8.2 Use Buyer and/or Customer feedback to refine your delivery process, menu offerings, and overall Buyer and/or Customer experience.

B9. Delivery Partners:

B9.1 Seller and/or Home Chef may utilise third-party delivery partners to facilitate the delivery of pre-orders or vendors may opt for self-delivery.

B9.2 Seller and/or Home Chef are responsible for coordinating with their chosen delivery partners and ensuring that deliveries are completed efficiently.

B10. Communication Channels:

B10.1 Stay accessible to our platform’s administrators for any updates, inquiries, or assistance related to your deliveries.

B10.2 Update Buyer and/or Customer promptly of any changes to your availability, delivery schedule, or delivery zones to ensure accurate and up-to-date information.

B11. Delivery Charges:

B11.1 Sellers and/or Home Chefs have the option to set delivery charges for pre-orders based on the operational costs if they opt for self-delivery.

B11.2 Any delivery charges imposed by the Seller and/or Home Chef should be communicated to the Buyer and/or Customer during the registration process.

By registering as a Buyer and/or Customer or Seller and/or Home Chef on our platform, you acknowledge that you have read, understood, and agreed to abide by these delivery policies.

Contact Us:

For any questions or concerns regarding deliveries, please contact our Customer Support Team at info@thefoodcompany.sg. We are committed to ensuring your experience with TheFoodCompany (TFC) is enjoyable and hassle-free.

At TheFoodCompany (TFC), we’re not just delivering meals; we’re delivering moments of joy, comfort, and connection through the power of home-cooked food. 

Thank you for considering TheFoodCompany (TFC) as your culinary partner. 

Together, let’s savour the flavours of home-cook goodness and create unforgettable dining experiences for all! 🏡🍲